Return & Refund Policy
Here at GizmoHive we professionally test and restore each and every camera that's sold. However, with the nature of novelty electrical items, sometimes things go wrong that are completely out of our control. We will be happy to accept returns/refunds for fault or damaged items within 30 days of delivery.
A request for a refund/exchange must be submitted within 30 days of receiving your order.
The item(s) must be in original condition with the original packaging included. Any items that appear to have been damaged or altered in any way will be refused. For a successful return, the item(s) must be returned to us before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of cameras at the time which the return is received for processing.
If you are having difficulties using your camera, please contact us via email where we can assist you in how to use it. myretrocam1@gmail.com
We do not accept full instant refunds for reasons such as:
- Not liking your camera or change of mind
- Not knowing how to use your camera
- Purchasing by accident
How do I organize my return?
If you've met the above requirements, you may submit a return request by emailing us at myretrocam1@gmail.com
Where do I send my return item?
We will provide you with the full address details once your return has been authorized. Please do not return any items before requesting a refund/exchange via email.
How long will it take to process my refund?
Once we receive your return, please allow 3-5 business days for your return to be processed. We'll send you an email once our team has processed your refund. Credit card refunds can take up to 10 business days to clear back into your bank account. Your refund can only be credited back to the original payment method. Refunds for returns only apply to the original purchase price of the item.
Are returns free?
The shipping cost of returning item(s) to us for an exchange or refund, is not covered or reimbursed by us. Buyer is responsible for the costs if the item(s) does not come back to us in its original condition or if the item is lost in the mail. We please ask that you use a form of delivery that can be recorded.